Customer Feedback: Power of digitization is that now your customers are connected to your organization seamlessly. Timely complaint resolution may it be related to any division is so crucial now a days to gain competitive advantage and more often than not become the reason for the growth based on positive worth of mouth.
Core Events: Reporting Incidents back it up with evidence is the key for timely decisions without the fear of false alerts and inaccurate comprehension of gravity of situation in hand.
Guarding: Patrolling, Response & Access Control Services
Cash In Transit: Cash Replenishments, Cash Transfers, Cash Processing
Courier
Bookings: Provide ease to your customer, by providing facility to either register booking through telephone call or through online modes such as social media and website.
Pickup: Identify the article and assigning QR tag for further process. Snapshot of manual address is sent to back office for timely data entry. Automated process ensure less human errors and enhanced throughput of field staff.
Track and Trace: End to End visibility of the article with in the dispatch company, so that everyone is informed on estimated job completion.
Delivery: Deliver the article at recipient address and gather recipient’s signature on smart phone. Return To Origin can also be identified in this process.
Support
Support Center: Provide ease to your customer, by providing facility to either register job through telephone call or through online modes such as social media and website. In return customer is given Ticket or Job Reference Number.
Installations: Assigning installation jobs as per the workload available for the particular Field Engineer. Taking into consideration of travelling and other resources required.
Repair & Remote Diagnostics: Corrective maintenance or Repairs, is supported by sharing documents (commissioning form) or automatic data acquisition (Signatures), which will lead to timely payment collection. Remote diagnostics with the help of Multimedia interaction with customer is another feather in your hat.
Maintenance: Preventative maintenance is planned activity with foreseeable checkpoints, to be inspected during the visit. Record performed prevention actions of cleaning or replacement or calibration.
